Jul 28

The concept of Action Learning is based on a simple equation: L = P + Q. Learning (L) occurs through a combination of programmed knowledge (P) and the ability to ask insightful questions (Q).

It does not deny all usefulness to existing knowledge, but it focuses on asking questions. Learning must be opened up. Programmed knowledge is one-dimensional and rigid: ability to ask questions opens up other dimensions and is free-flowing. The first step towards asking constructive questions is to acknowledge one’s own ignorance. Too many people are concealing their ignorance under a veneer of knowledge. Instead of hiding our ignorance, we should be bartering it. The essence of action learning is to become better acquainted with the self through observing what one actually tries to do, endeavoring to ascertain the reasons for attempting it, and tracing the consequences that result from it.

(Action Learning by Reginald W. Revans)

Tagged with:
Feb 27
book_thenewageofinnovation.jpg Even if a company is dealing with a hundred million consumers, each manager must focus on one customer experience at a time. The firm can provide the platform around which customers can cocreate their own experience. Consider Starbucks. You decide whether you want to pick up your coffee and run, stay and read the newspaper, have a meeting, or do your homework. A Starbucks storefront, in this sense, is a platform for experience. We are moving to a world in which value is determined by one consumer-cocreated experience at a time. We call this phenomenon N=1. It is one of the two emerging pillars of innovation.

Similarly, during the industrial revolution many a large firm was vertically integrated (eg: IBM, Ford, Kodak, Phillips and Siemens). It was only around the mid-1980s that firms started to source critical components to suppliers. Now most have moved to global supply chains, accessing specialist and low-cost producers. As a result, access to resources is increasingly becoming multivendor and global. This trend toward access to resources from multiple sources (either local or global), and not just from the firm and its subsidiaries, we designate R=G. This is the second pillar of innovation in all businesses.

Tagged with:
preload preload preload